Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF ACCOMMODATION SERVICES IN THE ACCOMMODATION FACILITY LABSKÁ XX

These General Terms and Conditions of Business (hereinafter referred to as "GTC") apply to the procedure for concluding an accommodation contract and regulate the general rights and obligations between the accommodated person (hereinafter referred to as "client") and the operator of the accommodation facility at Labská XX - IMOBA, a.s, Pyšelská 2327/2, 149 00 Praha 4 - Chodov, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 6203, ID No.: 261 24 459, VAT No.: CZ 261 24 459 (hereinafter referred to as the "accommodation provider"). The contractual relationship between the accommodation provider and the client is governed by the accommodation contract concluded between the accommodation provider and the client and these GTC. In matters not expressly provided for, the relevant provisions of the Civil Code shall apply. The individual provisions of the accommodation contract shall prevail over the provisions of these GTC.

Article I.

Reservation and accommodation conditions

The Client sends an accommodation request (hereinafter referred to as the "Order") to the accommodation provider via the electronic reservation form located on the accommodation provider's website www.labska20.cz. By duly completing the reservation form with all the required details and sending the Order to the accommodation provider, the Client confirms that he/she has fully read these GTC, agrees to them and accepts them as terms and conditions and an integral part of the accommodation contract. The Client is obliged to fill in the information in the Booking Form completely and truthfully. The accommodation contract is concluded at the moment when the client pays the deposit of 100% of the price of the stay as specified in the submitted booking form. The client acknowledges that the price of the stay does not include the fee for the spa or recreational stay, which the client is obliged to pay upon registration at the accommodation facility. By concluding the accommodation contract, the client confirms that he/she has been provided with all necessary information by the accommodation provider according to these GTC.
The deposit for the total price of accommodation is 100% according to these GTC and the client is obliged to pay it without undue delay after sending the reservation form. If the Client fails to do so, the Order is not considered binding. The deposit is deemed to be paid when the relevant amount is credited to the bank account of the accommodation provider.
Immediately after the conclusion of the accommodation contract, the accommodation provider shall send the client an e-mail confirming the acceptance of the Order and the payment made (hereinafter referred to as the "Reservation").
If the Client uses and will use other services offered by the accommodation facility beyond the scope of the concluded accommodation contract (e.g. transport, minibar, room services, etc.), the Client shall pay the price of these additional services in accordance with the current price list of the accommodation facility ("Additional Services").
Accommodation of pets (dogs, cats, etc.) is not possible.
Extra beds are not available in the accommodation.
The client agrees to abide by the accommodation rules and regulations, which are also available on the accommodation provider's website. By submitting the Order, the Client confirms that he/she has read the Accommodation Regulations.
The Client shall be liable for any damage caused to the property of the accommodation provider by the Client or by persons using the accommodation or other services of the accommodation provider with the Client's knowledge or to whom the Client has granted access to the accommodation provider.

If the client wishes to use the accommodation or other services of the accommodation facility on the basis of purchased vouchers and gift vouchers, he/she is obliged to do so within one year from the date of their issue. The client is obliged to indicate the use of vouchers and gift vouchers in the Order.

Article II.

Changes to the reservation

If circumstances arise that prevent the accommodation provider from providing the client with accommodation according to the Reservation, and if, due to the situation, it is possible to provide the client with other accommodation in the scope and quality identical or close to the originally ordered accommodation, the accommodation provider is entitled and obliged to make the corresponding changes. In such a case, the accommodation provider is obliged to inform the client in writing about the conditions of the change without undue delay. The client is entitled to withdraw from the accommodation contract in case of disagreement. In this case, the accommodation provider is obliged to return to the client all the benefits paid by the client so far. The provisions on cancellation fees do not apply in this case.
If the Client does not withdraw from the Accommodation Contract within 5 days (from the date of receipt of the notice) after this notification of the terms of the change of the Booking, the Client shall be deemed to have agreed to such change.

Article III.

Price and payment terms

The total price of the accommodation means the price of the accommodation specified in the Order as the price for the relevant room for the number of persons specified in the Order, including taxes. The fee for the spa or recreational stay is payable by the Client directly at the time of check-in. Upon payment, the guest will be issued a room card. The price for any other services used during the stay in the accommodation facility is paid by the client on the spot.
The accommodation provider is not entitled to unilaterally increase the price of accommodation during the period of validity of the Reservation, except in the following cases:
1. if there is a change in the Reservation (e.g. change of room type, number of persons, etc.),
2. if there is a change in the legislation or rates of value added tax and/or the fee for the spa or holiday stay,

By providing information about his/her payment or credit card at the conclusion of the Accommodation Contract (including its number), the Client agrees to the use of his/her card by the Accommodation Provider to satisfy his/her monetary claims against him/her, in particular to satisfy the claim for payment of the price of accommodation or other services, as well as for payment of any fees provided for in these GTC, including payment of any damages caused by the Client himself/herself or by persons who, with his/her knowledge, have used the accommodation or other services of the Accommodation Provider or to whom he/she has granted access to the Accommodation Facility.

Article IV.

Check-in and check-out from the accommodation facility

Check-in to the accommodation facility is possible at the earliest from 16:00 on the first day of the accommodation period specified in the Reservation, unless otherwise agreed.
Check-out from the accommodation facility must take place no later than 10:00 a.m. on the last day of the accommodation period specified in the reservation, unless otherwise agreed, including leaving the parking spaces.
In case of delay in checking out, the client is obliged to pay a late check-out fee as follows:
1. 50% of the room rate per room per night in case of late check-out between 10:00 - 13:00.
2. 100% of the room rate per room per night in case of late check-out after 13:00.

In these cases, the fee will be calculated from the accommodation's current price list valid and effective at the time of the client's late check-out.

Article V.

Withdrawal and cancellation fees

The client has the right to withdraw from the accommodation contract in writing at any time before entering the accommodation facility, due to a material breach of the accommodation provider's obligations and therefore without having to pay a cancellation fee.
In the event that the client withdraws from the contract for other reasons and in the event that the accommodation provider withdraws from the contract for reasons provided for by law or these GTC, the client is obliged to pay the accommodation provider a cancellation fee in accordance with this article of the GTC.
The amount of the cancellation fee is negotiated depending on the time remaining from the date of receipt of the cancellation to the date of arrival at the accommodation specified in the Reservation, and is specifically set as follows:
1. if the cancellation of the accommodation contract is received no later than 48 hours before the moment of possible arrival at the accommodation facility (i.e. no later than 48 hours before 10:00 a.m. on the first day of the accommodation date specified in the Reservation), no cancellation fee will be applied to the client, however, this does not apply to group reservations with a minimum of 3 rooms or for long stays of 7 days or more.
2. In the case of group bookings with a minimum of 3 rooms or for long stays of 7 days or more, no cancellation fee will be applied if the cancellation is received no later than 14 days before the first day of the accommodation period specified in the Booking. If the cancellation is received after this date, but no later than 48 hours before 10:00 a.m. on the first day of the accommodation period specified in the Booking, the cancellation fee is 50% of the total price of the accommodation.
3. If the cancellation is received within 48 hours of the time of possible check-in (i.e. within 48 hours of 10:00 a.m. on the first day of the accommodation period specified in the Booking), the client will be charged a cancellation fee of 100% of the total price of the accommodation.
If the Client does not check in no later than 24:00 on the first day of the accommodation period set out in the Reservation and does not inform the accommodation provider of the late arrival, the accommodation provider may withdraw from the accommodation contract. In such cases, the Client is obliged to pay 100% of the total price of the accommodation specified in the Reservation.
The cancellation must be in writing and must be delivered to the other party.
The accommodation provider is entitled to terminate the accommodation contract without notice before the expiration of the agreed period in the event that the client and/or persons accompanying him/her, despite a warning, grossly violate their obligations under the contract, these GTC, the accommodation facility's accommodation rules and regulations, as well as the laws of the Czech Republic. In the event of such termination by the accommodation provider, the client is obliged to pay 100% of the total price specified in the Booking including the price of additional services, provided that these have been ordered and used by the client.

Article VI.

Complaints and information on out-of-court dispute resolution

The Client is entitled to complain to the accommodation provider about the quality of the accommodation provided if it does not correspond to the quality and scope specified in the Reservation. The accommodation provider undertakes to ascertain the circumstances of the complaint without undue delay and, in the event of a justified complaint, to ensure that the defective condition is rectified. The client is obliged to file a complaint with the accommodation provider without undue delay after discovering the defective provision. Later claims will not be taken into account.
The competent body for the out-of-court settlement of disputes between the accommodation provider and the client arising under the accommodation contract (consumer disputes) is, according to Section 20e(d) of Act No. 634/1992 Coll., on Consumer Protection, as amended, the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No. 00020869, Internet address: http://www.coi.cz/neboanother body authorised by the Ministry of Industry and Trade.

Article VII.

Protection of personal data

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter: "GDPR"), the accommodation provider, as the controller processing the personal data of clients, hereby informs about the details of their processing and the rights related to their processing.

The accommodation provider processes personal data of the client for the purpose of executing orders, reservations, concluding and executing contracts relating to the services offered and provided by the accommodation provider, and in cases imposed by law, in particular by the Act on Local Taxes for the purpose of collecting a fee for a spa or recreational stay or a fee for accommodation capacity, and by the Act on the Residence of Foreigners, where the provision of personal data is mandatory.

In the aforementioned cases, the accommodation provider is entitled to process the personal data of the client even without the client's consent.

Personal data is processed only to the extent required by law or to the extent strictly necessary, including basic contact details and identification data of the natural person. Personal data is processed by the accommodation provider as the controller or by its contractual processors, either automatically or by other means.

Any persons who come into contact with personal data are obliged to maintain the confidentiality of the personal data provided and the security measures taken to protect it. Their obligation continues even if their legal relationship with the accommodation provider or its contractual processor is terminated.

Under the conditions set out in the GDPR, the Client has:
- The right to access their personal data according to Article 15 of the GDPR,
- the right to rectification of personal data pursuant to Article 16 of the GDPR, or restriction of processing pursuant to Article 18 of the GDPR.
- the right to erasure of personal data pursuant to Article 17 GDPR.
- the right to object to processing under Article 21 GDPR; and
- the right to data portability under Article 20 GDPR.
- the right to withdraw consent to processing in writing or electronically to the address or email of the controller imoba@imoba.cz.
- The right to lodge a complaint with the Data Protection Authority if he/she considers that his/her right to data protection has been violated.

Any further information on the processing of Clients' personal data can be obtained by contacting imoba@imoba.cz.

How can you contact us?

You can use the following contacts for any comments and questions about data protection and to contact us regarding the exercise of your rights under the law, in particular the GDPR:

IMOBA, a.s., Pyšelská 2327/2, 149 00 Praha 4 Chodov,

e-mail: imoba@imoba.cz

Article VIII.

Final provisions

These GTC, within the meaning of § 1751 et seq. of the Civil Code, regulate the procedure for concluding, constitute the content of and are an integral part of the accommodation contract concluded between the client and the accommodation provider.
If a written form of legal transaction is required in these GTC, it shall be deemed to be in compliance with this form if the legal transaction is made by letter, fax or e-mail.
These GTC may be amended and changed by the accommodation provider in full and without limitation by electronic means. The new version of the GTC will always be placed on the website of the accommodation provider www.labska20.cz, and it shall become effective upon publication.
In other matters not covered by these GTC, the client and the accommodation provider undertake to comply with the laws of the Czech Republic and to resolve any disputes preferably amicably.

These GTC shall take effect on 1 January 2025.